Legal Section
PRIVACY POLICY
This Privacy Policy (“Privacy Policy”) describes how Wessal (“us”, “we” and “our”) collect, use and share Personal Data (as defined below) of you (“you”) as the User of our Platform and Services. Terms used in this Privacy Policy that are not defined herein, shall have the same meanings ascribed to them in our Terms and Conditions.
By using our Services and/or accessing our Platform, you are accepting the terms of this Privacy Policy and are consenting to our collection, use, disclosure, retention and protection of your Personal Data, but as described in more detail herein. We reserve the right to amend this Privacy Policy at any time without prior notice to you. While we may send you email notifications of such changes, it shall be your sole responsibility to review this Privacy Policy periodically and update yourself with any changes that might be made. By continuing to access our Platform and/or use the Services, you are accepting the terms of this Privacy Policy in full. Should you not agree to any of the terms in this Privacy Policy, you should stop accessing our Platform and/or using the Services immediately.
PERSONAL DATA THAT WE COLLECT.
We may automatically collect Personal Data about you and any devices you use for accessing our Platform (for any reason whatsoever) and the Services and correspond with us regarding the Platform and the Services.
“Personal Data” includes any data which may be used to identify or contact you, including but not limited to, your name, billing and postage address, telephone number, email address, date of birth, nationality, occupation, username and/or other data which may be necessary to create an account with us or use the Services. This may also include financial data (such as credit card/debit card or bank account details) when you pay for the Services via our Platform and additional data required by applicable laws to collect and process an order to authenticate or identify you or to verify the data that we have collected is correct. Personal Data shall not include aggregated data or data that, by itself, does not permit the identification of individual persons.
We will only gather Personal Data that is relevant for the purposes as described in this Privacy Policy and will not gather excessive or unnecessary information and/or Personal Data about you.
We may also collect Personal Data about your interactions with our Platform, your advertising preferences and your communications with us. This is Personal Data we receive from the devices you use when you access our Platform, register to receive Services, provide us data on a web form, or when you otherwise correspond with us regarding the Services. The information sent to us includes but is not limited to the following: data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log data and other information.
Kindly note that we may retain a copy of your Personal Date for compliance reasons. This includes updated Personal Data and previous Personal Data for our records.
COOKIES.
We may use cookies, web beacons, unique identifiers and similar technologies to collect data about the pages that you view, the links that you click and other actions you may take on our Platform, within our advertising or e-mail content. For more information, please refer to our Cookie Policy.
OUR USE OF YOUR PERSONAL DATA.
We may use the Personal Data we collect about you to provide you with continuity in Services, a personalized experience when you visit our Platform, to contact you about our Platform and Services, provide customer service, a personalized advertising and marketing experience, and detect, prevent, mitigate and investigate fraudulent or illegal activities.
We may therefore use and retain your Personal Data as follows:
- To give you access to the Services provided through our Platform, including the processing of orders, administering your account with us and handling any involvement with disputes;
- Operate, maintain, customize, measure and improve our Platform and Services;
- Verify and carry out financial transactions, including payments, refunds and fraud protection and prevention;
- Send you data including confirmations, invoices, technical notices, updates, security alerts, support and administrative messages;
- To identify users to our Platform;
- Provide information and services that you require;
- Carry out market research;
- To link or combine user data with other Personal Data;
- To provide you with location-based services (such as advertising, search results and other personalized content using your GPS).
- For customer service related matters including training our customer service agents and providing you with the best customer support.
- Subject to first obtaining your consent, we may contact you to provide you with further “Marketing Communications” about us, our Platform, products, sales promotions, newsletters and/or information relating to other companies in our group or our Suppliers and Services. If you prefer not to receive any Marketing Communications from us, you can opt-out at any time.
THIRD-PARTY PERSONAL DATA.
If you give us Personal Data about someone else, you must do so only with their explicit and prior consent. You must inform them how we collect, use, disclose and retain their personal data according to this Privacy Policy.
LINKS TO OTHER WEBSITES.
Our Platform may from time to time contain links to and from other websites. This includes websites owned or controlled by independent parties not controlled or authorized by us. If you follow a link to any of these websites please note that these websites have their own privacy policy, data collection practices and security measures and we do not accept any responsibility or liability for these policies. Please ensure you check these policies before submitting any personal data.
SHARING OF PERSONAL DATA.
We may disclose your Personal Data to third parties. This disclosure may be required for us to deliver the Services and to provide you access to our Platform and, to comply with our legal obligations, to enforce our Terms and Conditions, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate and investigate fraudulent or illegal activities related to our Platform. We minimize the amount of Personal Data we disclose to what is directly relevant and necessary to accomplish the specified purpose. We do not disclose your Personal Data to third parties for their marketing and advertising purposes without your explicit consent.
We may disclose your Personal Data for the following purposes:
- To assist us with the prevention, detection, mitigation and investigation of potentially illegal acts, violations of our Terms and Conditions, fraud and/or security breaches, bill collection.
- Your Personal Data may be transferred to our Suppliers and third party service providers who help us to provide the Services through our Platform, payment processing services, and those assisting us in providing customized advertising or persons acting as our agents (these may be located in a country outside of your country of origin). We will require that any such service providers agree to keep your Personal Data secure and confidential, use it only for the purposes for which your Personal Data is transferred and use it only in accordance with our directions subject always to the provisions of this Privacy Policy.
- We may share Personal Data when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
- We may share Personal Data for legal, protection, and safety purposes.
- To protect the safety, rights and property of Wessal, our agents, customers, users and others. This includes enforcing our agreements, policies, and Terms and Conditions and further to comply with our legal requirements and respond to claims that a use of our Platform, a listing or other content violates the rights of others.
- To respond to lawful requests and legal processes.
- To respond to law enforcement or governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any of our users to legal liability. We will only disclose data we deem relevant to the investigation or inquiry.
- To credit agencies or bureaus as authorized by applicable laws (e.g. data on late or missed payments or other defaults on your account that may be reflected in your credit report or file).
- We may share data in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
- We may share data with those who need it to do work for us.
UPDATED DATA.
We take steps to ensure that the Personal Data we collect from you is accurate and up to date, and that you have the ability to access and make corrections to it which includes reviewing and updating your Personal Data upon request and honoring any statutory right you might have to access, modify or erase your Personal Data. You have a responsibility to keep the data that you provide to us updated and we will take reasonable steps to facilitate this. Where you have a statutory right to request access or request the modification or erasure of your Personal Data, we can still withhold that access or decline to modify or erase your Personal Data in some cases in accordance with applicable laws, but will give you reasons if we do so. Examples of Personal Data you can access on out Platform include:
- Up-to-date information regarding recent orders;
- Personally, identifiable information (including name, e-mail, password, communications and personalized advertising preferences);
- Payment settings (including credit card information); and
- E-mail notification settings.
DATA CHOICES.
Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about the services we are providing you and our business dealings with you. For “opting-out” of marketing via our mobile application, you will need to adjust your notifications settings in the general section of your mobile phone.
You may send requests about Personal Data to our email address provided below. You can request to change contact choices, opt-out of our sharing with others, and update your Personal Data.
You can typically remove and reject cookies from our Platform with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Platform works for you and you may not be able to access or use certain areas of our Platform or receive full functionality.
You may sign-up to receive email or newsletter from us. If you would like to discontinue receiving this data, you may update your email preferences by replying to the email or clicking the “unsubscribe” link found in emails we send to you.
Note that if you choose to ‘opt-out’, withhold, block or request that we delete your personal data, you may not be able to receive the benefit of our products or Services.
WHERE WE STORE YOUR DATA.
The data that we collect from you may be transferred to and stored at a destination outside Kingdom of Saudi Arabia (KSA). It may also be processed by staff operating outside KSA working for us. Such staff may be engaged in, among other things, the fulfilment of your order, operation of your account with us, the processing of your payment details and the provision of support services. By submitting your Personal Data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely, in accordance with your rights and in accordance with this Privacy Policy. However, the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Platform – any transmission is at your own risk.
SECURITY.
We maintain commercially reasonable safeguards to ensure your Personal Data is protected and used in accordance with this Privacy Policy. Only those authorized individuals who have a need to know your Personal Data shall have access to such information.
In addition, however, it is also important for you to implement sufficient safeguards to protect yourself from any unauthorized access to your login details and the device you are accessing our Platform from.
We take precautions to protect your Personal Data but unfortunately, the transmission of any information over the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your information transmitted to our Platform and any transmission is at your own risk. We have or may however, implement policies that forbid our employees or anyone having access to your Personal Data from using or disclosing your Personal Data in an inappropriate or unlawful manner and maintain security measures to safeguard the personal data that it maintains from unauthorized access, misuse, alteration, loss or destruction. We shall not collect, use, disclose or transfer your Personal Data except as described in this Privacy Policy unless you give us your permission to collect, use, disclose or transfer it for other purposes.
CREDIT CHECK AND FRAUD PREVENTION.
We may use fraud prevention agencies to help us make decisions as to whether to accept an order for product/Services on our Platform. If you would like more information on this, please contact us. Kindly note however, that if we detect any false or inaccurate information and/or identify or suspect fraud in any way whatsoever, details may be passed to such fraud protection agencies and we reserve our right not to process such orders and suspend or terminate your account.
CONTACT DATA.
Our Platform uses Cookies that are small data files placed on your computer, tablet, mobile phone, or any other device you use to access our Platform (referred to collectively as your “Device“) that allow us to record certain pieces of information about you whenever you visit or interact with our Platform and/or use our Services. Capitalized terms not defined in this Cookie Policy are defined in the Terms and Conditions.
This Cookie Policy may change from time to time without prior or further notice to you. By disabling any such Cookies, you may not be able to fully access our Platform. Details have been provided below.
